Privacy Policy

Welcome to iWild. This Privacy Policy outlines how iWild collects, uses, processes, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and securing your data. By accessing or using iWild, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your information.

iWild operates under the laws and regulations of our licensing authority, providing a secure and fair gaming environment. This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR), where relevant.

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, email address, postal address, phone number, and identification documents (such as passport or driver's license). This information is necessary for account registration, verification, and compliance with regulatory requirements.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card details, and e-wallet information. iWild does not store full payment card numbers; these are securely handled by our payment processors.
• Transaction Data: Information about your deposits, withdrawals, bets, and other activities on iWild.
• Technical Data: Your IP address, browser type and version, operating system, device type, referring URL, and other technical identifiers when you interact with our website.
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, and clickstream data.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and customer support interactions.
• Publicly Available Information: We may collect information about you from publicly available sources to verify your identity and for fraud prevention.

iWild uses the collected information for several purposes:

• To Provide and Manage Your Account: To set up and manage your iWild account, process your transactions, and provide you with access to our gaming services.
• For Identity Verification and Security: To verify your identity, prevent fraud, money laundering, and other illegal activities, and comply with "Know Your Customer" (KYC) and anti-money laundering (AML) regulations.
• To Improve Our Services: To understand how you use our platform, analyse trends, and develop new features and services to enhance your experience at iWild.
• For Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you encounter.
• For Marketing and Promotional Purposes: To send you marketing communications about iWild's products, services, bonuses, and promotions that may interest you, where you have consented to receive such communications. You can opt out at any time.
• To Comply with Legal and Regulatory Obligations: To meet our legal and regulatory requirements, including reporting to our licensing authority and other relevant bodies.
• To Personalise Your Experience: To tailor content and offers based on your preferences and gaming activity.

Our legal basis for collecting and using your personal information depends on the specific context in which we collect it. We primarily rely on the following:

• Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to provide gaming services, manage your account).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which iWild is subject (e.g., AML, KYC regulations).
• Legitimate Interests: Processing is necessary for our legitimate interests, provided these do not override your fundamental rights and freedoms (e.g., improving our services, fraud prevention, marketing).
• Consent: In certain situations, we may ask for your explicit consent to process your data (e.g., for specific marketing activities). You have the right to withdraw your consent at any time.

iWild may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT services, data analytics, and marketing. These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your information to regulatory bodies, law enforcement agencies, or other governmental authorities when required by law, court order, or to cooperate with investigations into illegal activities.
• Fraud Prevention and Responsible Gaming Organisations: To prevent fraud, money laundering, and to promote responsible gaming, we may share information with relevant organisations and databases.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
• Affiliates: We may share data with our affiliated companies for internal business purposes, such as customer support and marketing, provided they adhere to this Privacy Policy.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes without your explicit consent.

iWild takes the security of your personal information very seriously. We implement robust technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised external access.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and keeping them confidential.

Under applicable data protection laws, you have certain rights regarding your personal information. These include:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal information, under certain conditions, especially where we process it based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before processing your request.

iWild uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information. This allows us to:

• Remember Your Preferences: Such as language settings and login details, so you do not have to re-enter them each time you visit.
• Analyse Website Usage: To understand how users interact with our site, which helps us improve its functionality and content.
• Personalise Content: To deliver more relevant content and advertisements.
• Security: To help detect and prevent fraudulent activity.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of iWild and your ability to use some of our services.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of data varies depending on:

• The type of data and its sensitivity.
• The purpose for which we collected and processed it.
• Any legal or regulatory obligations that require us to retain the data for a specific period (e.g., AML regulations require us to retain transaction records for a certain number of years after the business relationship ends).
• The necessity for fraud prevention, dispute resolution, and enforcement of our terms and conditions.

Once your data is no longer required, we will securely delete or anonymise it.

As iWild operates globally, your personal information may be transferred to, and processed in, countries outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same data protection laws. When we transfer your data internationally, we take appropriate safeguards to ensure that your personal information receives an adequate level of protection. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using Standard Contractual Clauses (SCCs) approved by the European Commission to ensure data is protected to an equivalent standard.
• Implementing other legally recognised mechanisms that provide appropriate safeguards.

iWild's services are not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us immediately.

iWild may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of iWild after any changes signifies your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

• By Email: [email protected]
• Through Live Chat: Available on our website.

We are committed to resolving any concerns you may have about your privacy at iWild.