Privacy Policy

Welcome to iWild. This Privacy Policy describes how iWild, operated by [Company Name], collects, uses, processes, and discloses your personal information when you use our website, services, and applications (collectively, the "Services"). We protect your privacy and handle your data openly and transparently. This policy explains your rights regarding your personal information. By accessing or using our Services, you agree to the terms of this Privacy Policy.

iWild complies with applicable data protection laws, including the General Data Protection Regulation (GDPR), which protects the privacy rights of individuals within the European Economic Area (EEA) and other relevant jurisdictions. Read this policy carefully to understand our data practices.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes information you provide directly when you register an account, deposit funds, or contact customer support. Examples include your name, date of birth, postal address, email address, phone number, and payment details (e.g., credit card information, e-wallet details). We also collect identification documents (e.g., passport, driving license) for identity verification and anti-money laundering (AML) purposes.
• Transactional Information: Details about your betting activity, deposits, withdrawals, and other transactions conducted through our Services.
• Technical and Usage Data: Information about how you access and use our Services, including your IP address, browser type, operating system, device identifiers, referral URLs, pages viewed, and the duration of your visits. This helps us understand user behaviour and improve the iWild platform.
• Communication Data: Records of your interactions with our customer support team via live chat, email, or telephone.
• Marketing and Communication Preferences: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

We use the information we collect for several purposes, including:

• To Provide and Maintain Our Services: This includes managing your account, processing your bets and transactions, and providing customer support.
• For Security and Verification: To verify your identity, prevent fraud, money laundering, and other illegal activities, and to support responsible gambling practices. This is a crucial aspect of operating a secure and compliant online casino like iWild.
• To Improve Our Services: To understand how our Services are used, diagnose technical problems, and develop new features and offerings.
• For Communication: To send you important updates, service announcements, and respond to your inquiries.
• For Marketing: To send you promotional offers, bonuses, and information about new games or features that may interest you, based on your preferences.
• To Comply with Legal Obligations: To meet our regulatory and legal requirements, including those related to licensing, taxation, and anti-money laundering.
• For Responsible Gambling: To monitor player behaviour and identify potential problem gambling, offering support and tools as necessary.

We process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract (e.g., to create and manage your iWild account, process transactions).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., anti-money laundering laws, licensing requirements).
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., improving our Services, fraud prevention, marketing, provided your rights are protected).
• Consent: In certain situations, we may ask for your explicit consent to process your personal information for specific purposes (e.g., sending you marketing communications). You may withdraw your consent at any time.

We may share your personal information with the following categories of recipients:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processors, identity verification services, IT and hosting providers, marketing agencies, and customer support providers. These parties are contractually obligated to protect your data and only use it for the purposes specified by iWild.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulators, licensing authorities, and law enforcement agencies if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
• Affiliates and Business Partners: With our affiliated companies or trusted business partners for purposes consistent with this Privacy Policy, such as cross-promotion or shared services.
• Prospective Purchasers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We do not sell your personal information to third parties for their independent marketing purposes.

iWild takes the security of your personal information seriously. We implement a variety of technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: Using SSL (Secure Socket Layer) technology to encrypt data during transmission.
• Access Controls: Restricting access to personal data to authorised personnel only.
• Firewalls: Employing robust firewall systems to prevent unauthorised network access.
• Regular Audits: Conducting regular security audits and vulnerability assessments.
• Employee Training: Our staff are trained on data protection best practices.

While we protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal information under certain circumstances.
• Right to Restrict Processing: You may request that we restrict the processing of your personal information under certain conditions.
• Right to Data Portability: You may receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You may object to the processing of your personal information in certain situations, particularly when processing is based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.
• Right to Lodge a Complaint: You may lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before fulfilling your request.

iWild uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit a website. They help us:

• Remember your preferences and settings.
• Understand how you interact with our Services.
• Personalise content and advertisements.
• Enable essential website functionalities.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them). You can control and manage cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our Services.

We retain your personal information as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Typically, we retain your account information for the duration of your active account with iWild and for a period thereafter as required by gambling regulations, anti-money laundering laws, and other applicable legislation. This period is usually five to seven years after your account becomes inactive or is closed, but it can vary based on specific legal obligations.

In some circumstances, we may anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

As iWild operates globally, your personal information may be transferred to, and processed in, countries outside of your country of residence, including countries outside the European Economic Area (EEA) which may not have the same data protection laws as your jurisdiction. When we transfer your data internationally, we take appropriate safeguards to ensure that your personal information receives an adequate level of protection. This typically includes relying on standard contractual clauses approved by the European Commission, or other legally recognised mechanisms.

Our Services are not for individuals under the legal gambling age (which is 18 years in most jurisdictions, or higher in others). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the legal gambling age, we will delete that information as quickly as possible. If you believe a child has provided us with personal information, contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by sending you an email notification or other communication. Review this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy will indicate when it was last revised.

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your privacy rights, contact our Data Protection Officer (DPO) or our support team:

Email: [email protected]

Postal Address: [Our registered office address, which will be provided upon request or found in our Terms and Conditions]

We resolve any complaints about our collection or use of your personal data. If you feel that we have not addressed your complaint satisfactorily, you may have the right to contact your local data protection authority.